Questions about care and fees

Preston Trail is out of network with insurance plans, so you pay for each visit yourself, and we do not bill Medicare or Medicaid. We can give you a receipt to send to your plan, and the names of colleagues who bill plans if you prefer that.

If you pay without insurance, you have the right to a written estimate of what care will cost before you start. We send yours before the first visit. If a bill comes to $400 or more above it, you can dispute it. The estimate is not a contract. See cms.gov/nosurprises for your rights.

Your fee is set by the length of the visit, and you get it in writing before the first visit. HSA and FSA cards work. A limited number of reduced-fee visits are held each month, so ask when you write. The fees page explains the rest.

It is an itemized receipt with the date, the kind of visit and a diagnosis code. You send it to your plan, which decides whether to reimburse any of the cost. Your insurer can see the code, so ask your plan about out-of-network mental health benefits first.

It is 75 minutes. A parent or guardian and the child come together, then the prescriber spends time with each. We ask about history, school, sleep, family and current medicines. You leave with a written plan, and you decide what to start.

Every prescriber is licensed in Texas. We see families in the office in Frisco, and by video for follow-up visits when your child is in Texas at the time of the visit. Licenses are listed at the foot of every page.

Call or text 988, any time, or call 911 in an emergency. We do not monitor messages around the clock, so please do not use the contact form for anything urgent.

A parent or legal guardian consents to a child's care and to each medicine, and takes part in the first session. Teens are asked what they think, and have time on their own at each visit. The consent page explains what stays private and what does not.

We keep your child's records private and share them only as the law allows. A teen's words stay with the prescriber unless someone's safety is at risk or the law requires us to share them, and we tell the teen first.

We do not start a controlled medicine at a video visit, which we offer only in states where we are licensed (Texas). Controlled medicines follow an in-person evaluation and are reviewed in person on a schedule. Other follow-up visits can be by video.

Sometimes. Some medicines call for a blood test or for height, weight and blood pressure checks, and your prescriber says so before the first dose and explains why. Labs are done at a lab, and results come to us.

We cannot promise a date. When you write, the office tells you the next first-session times, and if we are not the right fit or cannot see your child soon, we point you to someone who can.